Wszyscy pewnie słyszeli o Double Diamond, ale czy o Tripple Diamond stosowanym przez Zendesk?
Cross-functional collaboration is very important to how we build products at Zendesk. Product Managers and engineers are encouraged to take part in research, define requirements, brainstorm and validate solutions. You’ll often find our engineers taking part in user interviews and synthesizing research alongside the designers and product managers.
https://medium.com/zendesk-creative-blog/the-zendesk-triple-diamond-process-fd857a11c179